Client Overview
BrightTech is a mid-size consumer electronics wholesaler with online (Shopify, Amazon) and B2B distribution models.
"Artificial intelligence is not a substitute for human intelligence; it is a tool to amplify human creativity and capability."
Fei-Fei Li, Professor of Computer Science at Stanford University
Business Challenge
Legacy ERP unable to sync with e-commerce platforms
Warranty tracking errors due to serial mismatches
Lack of real-time inventory visibility
Our Solution
We implemented Zaam’s OmniSync ERP Suite, connecting all sales channels in real time.
- Unified Inventory Sync: Shopify, Amazon, and warehouse stock in one dashboard
- Serial Tracking Engine: End-to-end warranty management
- Customer Portal: Dynamic pricing and live stock availability
- AI Sales Analyzer: Automated upsell recommendations based on buying patterns
Impact & Results
- 99.8% accurate stock synchronization across all platforms
- 3x faster order fulfillment
- 30% reduction in warranty claims through traceable item lifecycle
- Integrated BI showing product profitability and channel performance
Technology Used: Python, Django, React, PostgreSQL, AWS, ERPNext, TensorFlow (for AI analytics)